Returns Policy

Last updated: July 2026

1. Returns Window

We accept returns within 30 days of the delivery date. Items must be unused, in their original packaging, and in the same condition as received. We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned: opened nail polishes, gels, or liquids; used tools, files, or buffers; items marked as final sale. Digital products and online course access are non-refundable once accessed.

3. How to Initiate a Return

To start a return, please contact us through our Contact page with your order number and reason for return. We will provide you with a return authorisation and instructions. Do not send items back without prior authorisation.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days. Original shipping costs are non-refundable unless the return is due to our error.

5. Damaged or Faulty Items

If you receive a damaged or faulty item, please contact us within 48 hours of delivery with photographic evidence. We will arrange a replacement or full refund at no additional cost to you.

6. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or we made an error with your order. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

7. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.